Refund and Purchase Policy

Last updated: October 1, 2026. Effective date: October 1, 2026. Version 3.0.

This policy explains how buying tickets, refunds, and cancellations work on Eventbone, which is operated by 612 Technologies LLC ("612 Technologies," "Eventbone," "we," "us"). It is part of our Terms of Service and uses the same defined terms. It does not limit any right you have under the law.

1. Who You Buy From

When you buy a ticket, your purchase contract is with the organizer of the event. Eventbone is not a party to it. Stripe processes your payment directly on the organizer's own Stripe account, and your payment counts as payment to the organizer. Your card statement shows the organizer's name. The organizer sets the refund rules for its event and decides refund requests, subject to this policy and the law. The organizer's refund rules are shown on the event page before you buy.

2. Who Can Buy

You must be at least 18 years old to buy tickets. An adult may buy tickets for a minor.

3. Prices

Every ticket price we show you, starting with the first one, is the total price. It includes the face price set by the organizer, Eventbone's flat $0.85 service fee for each paid ticket, and any card processing charged to you. Depending on the organizer's settings, card processing is either included in the price you pay or paid by the organizer. Government taxes, where they apply, are shown separately before you pay. Nothing is added after you pay. Free tickets (face price $0.00) have no service fee.

4. Refunds the Organizer Approves

Refunds for a change of plans, a schedule conflict, or an accidental purchase are up to the organizer and its refund rules for the event. When the organizer refunds a whole ticket, including one ticket out of several on an order, you get back the face price and the $0.85 Eventbone service fee. If the organizer refunds only part of a ticket's price, you get back that part, and the service fee is not refunded.

Card processing charged to you is not returned on these refunds, because Stripe does not return its processing fee. It is returned when an event is canceled (Section 5), when you ask for a refund of a postponed or rescheduled event (Section 6), or when the law requires it.

5. Canceled Events

If the organizer cancels an event, you receive a refund of the full amount you paid, including the service fee and any card processing charged to you, whatever the organizer's refund rules say. The refund is made within 30 calendar days of the cancellation. If the organizer offers a new date for the event instead, Section 6 applies.

6. Postponed or Rescheduled Events

If an event is postponed, rescheduled, or replaced with another event at the same date and time, your ticket is valid for the new date or the replacement event. You may instead ask the organizer or Eventbone support for a refund. If you do, you receive the full amount you paid, including the service fee and any card processing charged to you, within 30 calendar days of your request.

7. Removal or Refused Entry

If the organizer removes you from an event or refuses you entry for breaking the event's rules or our Code of Conduct, whether you receive a refund depends on the organizer's refund rules for the event, except where the law requires a refund.

8. How Refunds Are Paid

Refunds go through Stripe to the card or account you paid with. We cannot send a refund to a different card or account. A refund usually takes several business days to appear, depending on your bank or card issuer. You receive an email when a refund is issued. A refunded ticket stops working.

9. Problems With a Purchase, and Chargebacks

If you have a problem with a purchase or an event, contact the organizer first. You can also email support@eventbone.com, and we will try to help. If you dispute a charge with your card issuer before contacting the organizer or us, resolution may take longer, and the ticket may be voided. Disputed amounts and related fees are the organizer's responsibility, as described in our Terms of Service.

10. Duplicate or Mistaken Charges

If you think you were charged twice for the same ticket, or charged by mistake, email support@eventbone.com with your order details. If we find a duplicate or mistaken charge, we will arrange a refund of that amount to the card or account you paid with.

11. If an Organizer Cannot Pay a Refund

The organizer remains responsible for refunds it owes, even if its Stripe account does not have enough money to cover them. If that happens, email support@eventbone.com. We will work with the organizer and Stripe to get your refund issued.

12. Ticket Transfers

Where the organizer allows it, you may transfer a ticket to another person. When a ticket is transferred, the original ticket stops working and only the transferred ticket is valid for entry. A transfer does not change the purchase or refund terms.

13. Contact

The organizer is your first contact for a refund request. You can usually reach the organizer through your order confirmation or the event page. Eventbone support can also help: